Titel After Sales, Retail & Quality
Titel After Sales, Retail & Quality
Muster Text

After Sales & Retail

We help you retain your customers’ satisfaction!

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After Sales & Retail

The first car is sold by sales employee, the second by the service worker.

The After-Sales business is a huge area that is just start-ing to become important in the Chinese market. However, it can help to increase customer loyalty, by building up a positive brand image in aspects of After-Sales services and thereby to increase long-term profits. Our company supports and consults with the customers to become more successful in this respect. We work on the serviceability of the vehicles during the development phase and help to define the spare parts requirements. For the retail, we provide technical training for service employees, generate adequate retail media for the After-Sales activities, develop and implement processes and tools to measure and increase the efficiency of promotion actions for service and parts. The verifiable economic success motivates retailers and their employees.

Dealer Qualification

During recent years, as many vehicles have been imported to China, new car models arrive every day and the number of retailers in China is increasing permanently. Service and repair of these cars requires an in-depth and up-to-date professional know-how concerning vehicle technology, repair processes and workshop tools and systems. Our consultants in Beijing have been training the dealership of a well-known European OEM in China.

  • Creation of a new theoretical and prac- tical training concept for all vehicles and workshop systems
  • Performing those trainings for employ- ees within the retail organization
  • Follow-up of the trainings and generation of participant statistics
  • Continuously providing support for fol- low-up questions of the participants
  • Increase of training satisfaction levels and the knowledge within the retail organization

Dealer's process manual

Auto dealers shall at least fulfill the following two tasks: to sell and repair vehicles. In face of a fast-changing market, a dealer shall successfully sell and repair vehicles in a most efficient way. Hence, dealer must establish their procedures and cultivate well-trained staff. Currently, staff from a German sports car manufacturer can now learn about the Sales, After-Sales and Management procedures that are for all the mass-produced and special vehicles and localized for the Chinese market, by referring to an interactive PDF file. Moreover, they also can find all the necessary forms and systems via such electronic files.

Our services mainly include

  • To provide the design scheme for such files, with a focus on format design and intuitive operability
  • To set procedures regarding sales, order receiving, diagnosis, maintenance, service, delivery and After-Sales, etc.
  • To illustrate the procedure files to improve its readability
  • To prepare interactive document and create an innovative promotional presentations for dealers
  • BDU - Bundesverband Deutscher Unternehmensberater e.V.
  • Top Empleyer - Automotive Deutschland 2016
  • kununu - Top Company
  • EY Entrepreneur des Jahres 2013
  • Fair Company 2015
  • TÜV Süd - ISO 9001
  • Beste Berater 2015
  • Deutschlands kundenorientierte Dienstleister 2011
  • Top 100 - 2011
  • TOP Consultant