After Sales Strategy Consulting
In defining your after sales strategy, you need to consider many different aspects and issues. Ideally, your decision-making will incorporate all four relevant building blocks of an after sales strategy in equal measure:
- Customers & markets: Maximizing after sales market share in terms of sales and profit contribution
- Service & service products: Assuring customer satisfaction with your service performance
- Processes: Embedding after sales in your corporate organizational processes
- Employees: Developing sector-leading after sales expertise
However, these aspects should not be considered in isolation. The core elements are closely linked, thus mutually impacting each other. So, in order to attain the desired success with your after sales strategy, it is important not only to be aware of the various factors, but in particular to know how the inter-relate.
Thanks to our work on numerous customer projects, we have exactly that knowledge and therefore are able to support you based on a holistic approach. We will develop an after sales strategy tailored to you and your market. Building from there, we will work with you to devise practicable concepts and support you in implementing them.
As professional consultants and experts in after sales, we will support your project from the idea to production maturity. Contact us and ask for a non-binding consultation.