The proprietary STAR® ITQS app
Automotive claim management 2.0
You deliver your vehicles all over the world, with your primary objective being to supply top-quality vehicles that result in happy customers. But what if those vehicles are damaged in transit? This clearly calls for investigation. However, it can be difficult in practice to retrace every step in the supply chain and enforce recourse claims.
But it doesn’t have to be that way – thanks to our STAR® ITQS claim management 2.0 solution. Fully digital, automated and networked, our system helps to prevent redundancies, time-consuming additional work, and delays in communication. All the expertise you need, tailored to the needs of your company, in one place.
Benefits to you
- Step-by-step transport monitoring
- Claim management: whoever causes the damage is billed
- Process optimisation measures (predictive analytics)
- Reduction in significant follow-up costs
- Audit-proof archiving
- Enforcement of recourse claims
- Shorter processing times
- Transparent claim handling
- Evaluation and analysis of all transport damage
- Automated exchange of all relevant information with the parties involved
STAR® ITQS modules
Your new damage capture process
Conveniently capture damage in real time, from anywhere in the world, via smartphone/web app and establish the basis for sustainable improvements in product quality.
Benefits to you
- Documentation, reporting, analysis
- Identification of weak points and optimisation through implementation of appropriate measures
- Increased recourse rate
- Identification of hotspots in the transport and service provider network
Igniting the automotive future
STAR® ITQS provides you with a seamless, digital claim management process that ensures traceable and transparent vehicle transport – anytime, anywhere. Damage can be captured immediately and then processed through an automated workflow. STAR® ITQS modules can be integrated into your system landscape either separately or as a package.
Your path to digital claims management
When it comes to automotive claims management and outbound logistics, our STAR® ITQS app and comprehensive project experience mean we are the right partner for you.
Your path to digital claims management When it comes to automotive claims management and outbound logistics, our STAR® ITQS app and comprehensive project experience mean we are the right partner for you. In our initial consultation, we will workshop with you what processes you need and agree a common vision. We will then produce a quote that is tailored to what you need from a damage capture quality system.
Best practice
Our customers benefit from continuous solution upgrades in combination with its many years of deployment around the world: our sustainable logistics and quality concept reduces administrative costs while increasing both recourse rates and transparency in the outbound supply chain. Continuous monitoring of transport quality through STAR® ITQS has also become a matter of routine for them.
