Logistics meets digitization

STAR ITQS – Logistics meets digitization

Mr Dominik Alexander Günther

+49 7031 6288-3430

In the distribution of new vehicles, a vehicle uses many different types and modes of transport on its way from the manufacturing plant to the end customer. Transport damage such as scratches and dents are practically unavoidable and lead to complex damage management and repair processes among the parties involved in the process. Long processing times and lack of transparency make it a challenge to identify the causer of the damage and to claim compensation.

With the "Integrated Transport and Quality Management System" (ITQS), the experts for supply chain management and digitization have developed a holistic solution for damage registration and for the damage settlement process along the entire outbound supply chain. A mobile app, the related web portal and a suitable BI solution for subsequently assessing and analysing the data gained make the processing of the damage transparent, shortening the processing time and securing claims.

The following example shows you how ITQS can support your claims settlement:



The goals of ITQS

Reduction of lead times

The time needed to process a damage incident can be greatly reduced by digitizing the entire process. All documents required are automatically available in digital form to everybody involved:

  • Availability of vehicle and order data for transfer of vehicle
  • Automatic sending of documents to all relevant persons involved in the process
  • Digital damage registration during receipt of the vehicle
  • Job-controlled and email-supported workflow


Transparent processing of claims

To claim damages, a transparent presentation of the entire damage process is essential:

  • Transparent and consistent documentation of vehicle handovers throughout the entire transport chain
  • Structured documentation of transport damage including all necessary details and pictures
  • Standardised documentation of transport damage at each interface


Evaluation and analysis of all transit damages

The high volume of vehicles shipped along the outbound logistics chain every day mean an enormous complexity of coordination. STAR ITQS creates transparency:

  • Integrated alert function according to individually defined parameters
  • Automatic damage and analysis cockpit
  • Identification of structural deficits along the transport chain


Measures to optimize processes

Identifying problem areas allows process optimisation measures to be derived:

  • Development of measures for reducing structural deficits along the entire transport chain
  • Introduction of safety precautions for preventing damage


Filing acceptable for auditing

STAR ITQS makes long-term archiving possible:

  • Orderly digital delivery confirmation upon delivery to the final destination
  • Audit-compliant archiving of handover certificates and damage documentation, including for deliveries to dealers and end customers


Protection of recourse claims

Transparent presentation of all damage incidents and the necessary information makes it easier to claim compensation:

  • Evaluation, monitoring and workflow through the insurance department
  • Automatic sending of documents if anomalies are detected within the deadlines and requirements stipulated by lawed



More information

Every day, STAR's logistics experts deal with the current challenges around the supply chain. Learn more!