E-commerce logistics
In addition to increased online marketing, classic communications products like printed media and advertising materials continue to be an essential part of product presentation. Take advantage of our intelligent e-commerce solution: our STAR experts take charge of the development and provision of an online-supported order platform, supplier management and storage, as well as materials handling, shipping management, returns management, payment management and customer service. Benefit from our expertise along the entire supply chain: we offer bespoke solutions, tailored to your individual needs.
Online store
- By using our order platforms, your network – regardless of whether it is national or international – can order product information centrally, along with product-related merchandising items and advertising materials
- We develop your online store, including interfaces to your order management system
- We also handle hosting and operation of the online store
Procurement and finance
- Product creation and development
- Supplier selection and management
- Production control
- Purchasing and financing of goods
- Needs-based re-ordering (never out of stock)
Payment management
- We generate and coordinate your customer invoices – on your behalf or on behalf of the customer
- We post your incoming payments
- We also handle your dunning
Material planning
- We manage and prioritize your orders and keep them on schedule, so that they are in the right place at the right time
- We track shipments and provide information about delivery times
Inventory management
- We continuously monitor your stock and re-order promptly so that goods availability ensures high levels of customer satisfaction
- When minimum stock levels are reached, defined processes are triggered We coordinate needs-based re-ordering (never out of stock) and ensure regular checking and where necessary adjustment of order batch sizes and critical stock levels
Active service provider management (transport and storage)
- We keep an eye on your supply chain, monitor schedules and services and intervene where necessary
- Management of product suppliers regarding compliance with packing guidelines and delivery dates
- We manage logistics partners and transport providers
Customer service/1st level support
- We take on the maintenance of your customer master data
- We deal with telephone customer support or processing of email queries for you (national and international customers)
- Claims and complaints management, including statistical analysis
Other logistics services
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