Sustainable logistics concepts – with STAR and Industry 4.0
They roll through the streets across the world every day: our customer’s mid-range cars. As an automobile manufacturer steeped in tradition, they have been embodying quality and reliability for over a hundred years – a recipe for success which excites customers.
The customer would like to continue keeping this promise in the future in an optimal manner. This is why our STARS from the departments of IT, Logistics and Media have worked with the customer to develop an innovative damage management system. Any vehicle damage occurring can be recorded on the go and in real time even during transport. This enables a transparent supply chain, reduces extensive follow-up costs and thus releases even more power for the future of automobiles.
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The starting point
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The goal
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The solution
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< class="h3 contentTab__category">The starting point < class="h4 contentTab__headline">< class="h4 contentTab__headline">Our customer supplies its cars all around the world. Their biggest aim is, of course, to have superb vehicles and satisfied customers. But what happens if a vehicle is damaged during transport? There’s no question about it, they have to get to the bottom of things. Tracking all stations of the supply chain and asserting recourse claims, however, is easier said than done, right? Not for our STARS! They worked together to develop the damage claims handling process of the future.
Digital damage recording via app
Your plus with the ITQS app
- More transparency: the digital claims management documents the entire transport route from the production site to the dealer.
- More detailed information: with the consistent documentation, the cause of the damage can be easily identified and specific measures for optimizing the supply chain can be derived.
- Less effort: ITQS significantly reduces the administrative effort and simplifies the recourse process.
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