Fast and efficient: STAR® automated data transfer
Tedious routine tasks are on the agenda day in, day out. They have to be carried out manually and are laborious, monotonous and time-consuming for employees. This issue doesn’t just affect the team at Autohaus Kunzmann: it impacts employees at every company, no matter the industry. STAR’s experts developed software robots for this car dealership, thereby providing a solution to the problem of tedious tasks.
Autohaus Kunzmann is an owner-managed Mercedes-Benz garage with a history stretching back to 1935. Since then, the company has shown slow, steady and healthy growth as time has gone on. It currently has nine locations in the Rhine-Main area. Day after day, its highly qualified, motivated employees bring the company’s slogan – “a new dimension of service” – to life. And that service doesn’t just apply to people visiting the workshop or buying a car: it also goes for the company’s business in general, both online and offline.
But it’s not only customers who can rely on the company; its employees, too, have the opportunity to exploit their talents and skills to the fullest.
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The starting point
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The goal
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The solution
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The starting point
At Autohaus Kunzmann, certain processes require a high level of manual work as it is not possible to create interfaces between the company’s tools and systems with the technology available at present. As a result, data, such as customer information, needs to be entered into different systems by hand in a laborious process that takes up lots of employees’ time. The priority is to use process automation to reduce the effort required by these processes.
Use case: RPA at a car dealership
In collaboration with Autohaus Kunzmann, our experts followed the Robotic Process Automation approach to deploy software robots that automated the transfer of data between the tools and systems at hand. The appointment pre-qualification process at the dealership was automated in just three months and the customer service team’s workload was significantly reduced at nine locations. How did we achieve this?
Watch our use case video to find out!
"Thanks, Robot!" - Robotic Process Automation (RPA)
Find out more about Robotic Process Automation in our infopaper
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